Your book is yours.

What we collect

• What you send us through this site. Your name, agency, email, and phone, plus anything you enter into a Growth Audit or a demo request.
• Book of business data you provide for a Book Audit. The policy, quote, and customer records you export from your agency management system and send us to score.
• Lead and interaction data your engine captures. Once you are a client, the calls, chats, forms, and follow-up your engine handles, so it can do its job and report on it.
• What you type into the AI assistant. The assistant on this site is an AI, not a person. Your messages are sent to our AI provider, Anthropic, to generate each reply. Anthropic does not use them to train its models, and we do not keep chat transcripts on this site.
• Your IP address, briefly. To stop spam and abuse, we count how many requests each IP address sends to the assistant and our forms. Those counters expire on their own within about a day.
• Standard website analytics. Which pages get viewed, roughly where the visit came from, and what kind of device it was on.

How we use it

We use your information for these things, and nothing else:

• To run your Book Audit and produce the report that comes out of it.
• To build and operate your agency’s engine.
• To produce your reporting, including the monthly report on dollars captured.
• To answer your questions through the AI assistant on this site.
• To keep the site and its assistant safe from spam and abuse.

How we protect it

• Book data is transmitted and stored securely.
• Access is limited to Rivyn personnel working on your account. Nobody browses a book they are not working on.
• Audit data is used only to produce the report for the agency that provided it. It is not pooled, benchmarked against other agencies, or reused.
• You can request deletion of your data at any time.

Policyholder data

Any consumer information inside your book stays your data. Rivyn processes it on your behalf, as your service provider. We do not become an owner of it by touching it.

We do not contact your policyholders on our own initiative. Outreach happens only through campaigns you authorize, sent in your agency’s name, and it honors consent and opt-outs the moment they come in.

Retention and deletion

• Audit data is kept only as long as we need it to produce your report and walk you through it.
• Client data is kept while you are a client, and for a short period after you leave so your final reporting and handoff are possible.
• Website analytics are kept in aggregate and are not tied back to you as an individual.

You do not have to wait for any of those windows. Email info@rivyn.ai and ask us to delete your data, and we will delete it and confirm when it is done.

Cookies and analytics

This site uses standard website measurement to see which pages people actually read and which ones need work. That is the whole purpose.

We do not sell visitor data. You can block cookies in your browser and the site will still work.

Contact

Any privacy question, any deletion request, any part of this you want explained. One address, and a person reads it.